Administrative Management

Course Overview

20% of the Process Can Impact 80% of the Performance
Focusing on fundamental best practices for administrative management, this course highlights the benefits of an organised front office by utilizing process improvement. Managing the front office, maximising administrative operations, executing paperwork on-time and managing the day-to-day flow of work are integral to improving overall production efficiencies, throughput and profitability.

Answers to a host of questions are revealed in this module, including – How many office staff are needed to process repairs with maximum efficiency? How can supplementaries be processed more efficiently and easily? How can I increase production and profits through administration procedures?

And, like other courses in the series, this material is designed to improve productivity and drive profitability via workplace organisation and process orientation. Participants also gain insight into how to effectively involve staff in the drive to streamline administrative processes and achieve higher levels of performance.

COURSE OBJECTIVE
Enable collision centre personnel to maximise front office processes through the application of standardised best practice procedures. Improve workplace organisation and performance while reducing stress throughout their entire business.

WHO SHOULD ATTEND
Shop Owners, Office Managers, Estimators, and Key Personnel who work in the front office.

COURSE LENGTH
1-day class

CLASS SIZE
10 minimum, 24 maximum

CERTIFICATION & TRAINING MATERIALS
I-CAR participants are eligible to receive 1.75 Gold Class points for this course. Automotive Management Institute (AMI) participants are eligible to receive 14 Accredited Automotive Manager (AAM) credits. Participants will receive a student manual, course hand-outs, lunch, refreshments, and an MVP certificate of completion.